Frequently Asked Questions
Everything you need to know about shopping with Bright Residence.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location within the continental United States.
How can I return an item?
We offer a 30-day return policy for most items. To initiate a return, please contact our support team with your order number to receive a prepaid shipping label and return instructions.
Are your products covered by a warranty?
Yes, all Bright Residence products come with a 1-year limited warranty that covers manufacturing defects and hardware failures under normal residential use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your package's progress.
Do you offer international shipping?
Currently, Bright Residence ships exclusively to customers within North America. We are working on expanding our logistics to support international shipping in the near future.