Returns & Exchanges
At Bright Residence, we want you to be completely satisfied with your purchase. If you are not happy with your item, you can return or exchange it within 30 days of delivery provided it is in its original condition.
Initiate Your Request
Contact our support team or visit our online returns portal with your order number and email address to start the process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing